1. Who’s Responsible for Your Data

Pasaporte a la Salud, located at Blvd. Sánchez Taboada #706, Colonia San Gilberto, Guaymas, Sonora, México 85467, is responsible for collecting and processing the personal information described in this policy.

Questions or requests about your data can go to:

• Email: info@pasaportealasalud.com
• Phone: +52 (622) 224-3255

2. What We Collect

Depending on how you interact with us, we may collect:

• Contact details: name, phone number, email, and mailing address, usually from the contact form or when you reach out directly.
• Patient registration information: details you provide on the English or Spanish patient registration forms, which can include your health history, current conditions, medications, and lifestyle information relevant to your treatment.
• Appointment information: the service you’re requesting and your preferred date and time.
• Payment information: if you pay through our PayPal link, PayPal handles your card or account details directly. We only see confirmation that a payment was made, not your full payment credentials.
• Site usage data: basic technical information collected automatically when you browse the Site, such as your browser type, device, and pages visited, gathered through tools like Google Tag Manager and standard web server logs.

3. Health Information

Because we’re a health clinic, some of what you share with us (your registration forms, treatment notes, and anything you tell us during a consultation) counts as sensitive personal data under Mexican law. We only collect this information to evaluate and provide your treatment, and we handle it with extra care: it’s accessible only to the practitioners and staff directly involved in your care.

4. Why We Use Your Information

We use your personal data to:

• Schedule, confirm, and manage your appointments
• Provide acupuncture, chiropractic, nutrition, and oriental medicine services tailored to your health needs
• Communicate with you about your treatment, follow-ups, or questions you’ve sent us
• Process payments (through PayPal)
• Keep clinical records as required by Mexican health regulations
• Respond to your registration form or contact form submissions
• Improve the Site and understand how visitors use it

We don’t use your health information for marketing, and we don’t sell your data to anyone.

5. Sharing Your Information

We don’t share your personal data with third parties except:

• PayPal, when you choose to pay online. Your transaction is subject to PayPal’s own privacy policy.
• Other health professionals, only if we need to refer you for care outside what we offer, and only with your knowledge.
• Legal or regulatory authorities, if required by Mexican law (for example, health authorities such as the Secretaría de Salud).

We don’t sell, rent, or trade your information to advertisers or unrelated third parties.

6. Cookies and Site Analytics

Like most websites, ours uses basic cookies and tools such as Google Tag Manager to understand how visitors use the Site and to keep it running smoothly. These don’t collect your health information. You can adjust your browser settings to limit or block cookies, though some parts of the Site may not work as well if you do.

7. How Long We Keep Your Information

We keep clinical and patient records for as long as Mexican health regulations require, and contact form or general inquiry information only as long as needed to respond to you or as reasonably necessary for our records. After that, we securely delete or anonymize it.

8. Keeping Your Information Safe

We take reasonable technical and organizational measures to protect your personal and health information from loss, misuse, or unauthorized access, including limiting access to staff who need it to do their jobs. That said, no online transmission or storage system is 100% secure, and we can’t guarantee absolute security.

9. Your Rights (ARCO Rights)

Under the Ley Federal de Protección de Datos Personales en Posesión de los Particulares, you have the right to:

• Access the personal data we hold about you
• Rectify it if it’s inaccurate or outdated
• Cancel it, asking us to delete it from our records (subject to legal retention requirements for health records)
• Oppose certain uses of your data

To exercise any of these rights, contact us at info@pasaportealasalud.com or +52 (622) 224-3255 with your name, the right you’d like to exercise, and any documentation that helps us confirm your identity. We’ll respond within the timeframes set out by applicable law.

You can also limit how we use your data, or ask us to stop sending you non-essential communications, at any time.

10. Children’s Information

We may collect health information about minors when they’re brought in by a parent or legal guardian, who provides consent on their behalf. We don’t knowingly collect personal information directly from children without that consent.

11. Links to Other Sites

Our Site links to other websites, like PayPal or our social media pages. Once you leave our Site, this Privacy Policy no longer applies. Please check the privacy policy of any site you visit.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or in the law. We’ll post the revised version here with a new “Last updated” date. If the changes are significant, we’ll do our best to let you know directly.

13. Contact Us

If you have questions about this Privacy Policy or how we handle your data, reach out to:

• Email: info@pasaportealasalud.com
• Phone: +526222243255
• Address: Blvd. Sánchez Taboada #706, Colonia San Gilberto, Guaymas, Sonora, México 85467